In the event of defective performance by Wellis Magyarország Zrt., you may assert a claim for warranty for material defects against the company in accordance with the rules of the Civil Code.

You can choose to exercise the following warranty for material defects claims:

You can request a repair or replacement unless it is impossible to meet the claim you have chosen or would incur a disproportionate additional cost to the business compared to an alternative claim. If you have not requested or could not have requested a repair or replacement, you may request a pro rata reduction of the consideration or you may repair the defect or have it repaired at the company’s expense, or, ultimately, withdraw from the contract.

You may switch from the chosen warranty for material defects right to another; however, you are obliged to pay any cost caused by this switch, unless the business gave a reason for the switch or the switch was otherwise justified.

You must report the defect without delay when you discover it, but no later than two months after the defect is discovered. However, I would like to draw your attention to the fact that you may no longer exercise your warranty rights beyond the limitation period of two years from the performance of the contract. In the case of second hand items, this period is 6 months.

You can enforce your warranty for material defects claim against the business.

Within six months of the performance; there are no other conditions for enforcing your warranty claim beyond the notification of the defect, if you prove that the product or service was provided by Wellis Magyarország Zrt. However, after six months from the date of performance, you must prove that the defect you identified already existed at the time of performance.

In the event of a defect in a movable thing (product), you may, at your option, assert the right or product warranty claim specified in Section 1.

As a product warranty claim, you may only request the repair or replacement of a defective product.

A product is defective if it does not meet the quality requirements in force at the time of placing it on the market or if it does not have the characteristics specified by the manufacturer.

You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. Upon the expiry of this period, this right is lost.

You can only make a product warranty claim against the manufacturer or distributor of the movable thing. You must prove the defect in the product in the event of a product warranty claim.

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

  • the product was not manufactured or marketed in the course of its business, or
  • the defect was not detectable at the time of placing it on the market according to the state of the art or
  • the product’s defect is the result of the application of a law or mandatory official standard.

It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.

Please note that you cannot claim warranty for material defects and product warranty at the same time, in parallel, due to the same defect. However, if your product warranty claim is successfully enforced, you can assert a warranty claim against the manufacturer for the replaced product or repaired part.

In the event of defective performance of certain products, Wellis Magyarország Zrt. is obliged to provide a warranty on the basis of a contract or legislation.

For products defined in Annex I of Government Decree 151/2003 (IX.22.) on the mandatory warranty for certain durable consumer goods, the warranty period shall be at least one year.

The company is only released from its warranty obligation if it proves that the cause of the defect arose after performance.

Please note that you cannot assert a warranty and guarantee claim or a product warranty and guarantee claim at the same time, in parallel due to the same defect, otherwise you are entitled to the rights arising from the warranty regardless of the rights specified in Sections 1 and 2.